Contact
Have a question about an Ayohi template, printable planner, spreadsheet, editable design or digital download?
You are welcome to send a message.
Ayohi is a small family shop created by Andreea, so every message is read with care. If something is unclear before buying, it is always better to ask first. I want you to feel confident about the file type, software, printing needs and what is included before choosing a template.
If you are new to digital products, you may want to start with How It Works before sending a message. It explains digital downloads, printable files, spreadsheets and editable templates in a simple way.
Before you send a message
You may find the answer faster on one of these pages:
| Page | What it can help with |
|---|---|
| How It Works | Digital downloads, file types, printing and editing |
| FAQ | Common questions about templates, software and usage |
| Free Templates | Free samples and simple Ayohi downloads |
| Terms of Use | Usage rules, sharing, resale and restrictions |
| Privacy Policy | Privacy, contact forms and personal information |
| Shop | All Ayohi template collections |
If your question is about a specific product, please include the product name in your message.
What you can ask about
You can contact Ayohi if you need help with:
| Topic | Examples |
|---|---|
| File types | PDF, Excel, Google Sheets, Canva, PNG, JPG or ZIP files |
| Printing | Page size, margins, orientation, colors or test printing |
| Spreadsheets | Excel compatibility, Google Sheets use, input cells or formulas |
| Editable templates | Canva links, text changes, invitation details or customization |
| Downloads | Missing files, trouble opening a file or locating a download |
| Product details | What is included, how the template works or what software is needed |
| Usage rules | Personal use, business organization use or resale restrictions |
The more detail you include, the easier it is to understand the question and help you properly.
Product questions before buying
If you are not sure whether a template is right for you, please ask before buying.
For example, you can ask:
| If you are looking at | You may want to ask |
|---|---|
| Budget Planners | Is this printable, spreadsheet-based or both? |
| Small Business Tools | Does this work in Excel, Google Sheets or both? |
| Etsy Seller Tools | Does this include pricing, profit, expenses or listing planning? |
| Printable Planners | What size is the printable page? |
| Home & Family Printables | Is this editable or print-ready only? |
| Kids & School Templates | Is this suitable for younger children or older students? |
| Invitations & Events | Can I edit the name, date, time and event details? |
A short question before buying can prevent confusion later.
Download help
If you purchased or downloaded a file and cannot open it, please include:
| Detail | Why it helps |
|---|---|
| Product name | Helps identify the exact template |
| Purchase platform | Shows where the file was downloaded from |
| File type | PDF, XLSX, Canva link, ZIP, PNG, JPG or another format |
| Device | Computer, tablet or phone |
| Software or app | Excel, Google Sheets, Canva, browser, PDF reader or another app |
| Problem | What happens when you try to open or use the file |
If you see an error message, copy the exact message or take a screenshot if possible.
Printing help
If a printable does not look right when printed, please include:
| Detail | Why it helps |
|---|---|
| Template name | Helps identify the file |
| Paper size | US Letter, A4 or another size |
| Printer settings | Actual size, fit to page, scale or margins |
| Orientation | Portrait or landscape |
| Issue | Cut off edges, wrong size, faded color, blurry text or another problem |
For best results, always print one test page before printing multiple copies.
You can also read the printing section on How It Works.
Spreadsheet help
If your question is about a spreadsheet, please include whether you are using Excel or Google Sheets.
Some spreadsheet files may be designed for one platform, and some may work differently depending on the app used.
Please do not edit formula cells unless the product instructions say it is safe to do so. If something seems broken, describe what changed and where it happened.
For budget spreadsheets, visit Budget Planners. For business spreadsheets, visit Small Business Tools. For Etsy shop spreadsheets, visit Etsy Seller Tools.
Editable template help
If your question is about an editable invitation or event template, please include the editing platform and what you want to change.
For example, mention if you are trying to edit names, date, time, location, RSVP details, colors, text, photos or size.
Editable invitation and event templates can be found in Invitations & Events.
Contact details
Add your contact form here, or use this section for your email address.
Email: ayohi.studios@gmail.com
Please replace this email address with the correct Ayohi contact email before publishing the page.
Message guide
When sending a message, this format is helpful:
Product name:
Where you purchased/downloaded it:
Device:
Software/app:
Question or issue:
This makes it easier to understand what happened and reply with useful help.
A small note from Andreea
Ayohi is still a small shop, built slowly and carefully around family life, late nights and many small steps.
I may not always be able to reply instantly, but I truly care about making the templates clear, useful and easy to understand.
Thank you for your patience, and thank you for supporting Ayohi.
You can continue browsing the Shop, try a sample from Free Templates, read common answers in the FAQ, or learn more about the story behind Ayohi on About Ayohi.
